Customer Care/Business Hours
Our website is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience. You can reach our Customer Service Department by calling 1-888-358-8400, or by filling in and submitting the online form below.

Customer Service Department business hours (Central USA Time Zone), are 8:00AM–5:00PM Monday-Thursday, and 8:30 AM–4:30PM Friday; Closed Weekends.

Order Tracking
Orders you have placed can be tracked by contacting our Customer Service Department.

We welcome all comments and suggestions. If you have comments or suggestions, please contact our Customer Service Department.

Technical Issues
Should you have technical difficulties with our website, please contact our Customer Service Department.

SubTech Headquarters Mailing Address
SubTech, Division of FSW
2301 NE Independence Ave
Lee’s Summit, MO 64064

Customer Service Department Online Contact Form

  1. (required)
  2. (valid email required)